We Have You Covered
-What Is Your Shipping Process
United States Postal Service “USPS” is our preferred shipping carrier within the United States. Our products processing time is 1-3 business days, regardless of the shipping method selected at checkout. All orders placed after 3pm CST will be processed the next business day. No packages are processed or shipped on weekends or holidays. Any and all delays should be followed up with the USPS carrier. Once the package has left our fulfillment center, has been received by the post office and a tracking number has been assigned, we are not liable for mishandled, improper delivery location, weather delays, or lost packages. If your shipments shows “confirmed” delivery” from USPS, we are not responsible/liable for replacing packages.
Checking your email for the USPS Tracking link is the quickest and easiest way to find out where your package is located. If you need any additional information on your package, contact USPS customer services at 1 (800) 275-8777, and provide them with your tracking number for them to assist you. We are not responsible for lost, stolen, damaged, or delayed shipments and will not replacing any products.
-Additional Insurance Fee
We want to make sure you receive your package, so we have an added an insurance option at additional fee of $3.95 for up to $200 of insurance. In the event that your package is lost or stolen, notify USPS at www.usps.com/domestic-claims to file a claim. When filing a claim with USPS they might ask for a receipt of purchase(which is found in your email.) Again, the insurance option is extra protection to ensure that if your package was lost or stolen that you would at least receive payment back for the damages. We are not responsible for lost, stolen, damaged, or delayed shipments and will not reissue any products.
-My Order Was Failed Or Undeliverable?
We apologize for the inconvenience but we are not responsible for re-shipping shipping costs if the a package returned to our Order Fulfillment Center due refusal of package or multiple failed delivery attempts by customer or household members. A store credit for the refused items will be issued and we will reserve the right to deduct any related return charge imposed by the shipping carrier.
-Why Is My Package Taking Too Long To Arrive?
We know how super exciting it is to be receiving a package! Our processing time is 1-3 business days then shipped to you!(business days do not include weekend of holidays) If we had a promotion or new launch, orders processing time may increase! We are working hard to get them to you as soon as possible so don’t worry, you will receive it soon:)
UH OH! I NEED TO MAKE CHANGES!
-I Put The Wrong Shipping Address On My Order
We would be happy to change the address on your order. If you noticed you input the wrong address on your order, please contact our customer care HERE immediately!! We are only able to make changes if your order has not entered our packing process. We are not responsible for incorrect or mislabeling information of address. If you have incorrect information on your package, Please contact USPS at 1 (800) 275-8777, and provide them with your tracking number and they may be able to correct your information.
-I Put The Wrong Email Address On My Order.
No problem! Please contact our customer care HERE please be sure to add the original email address and the updated email address so we can make those changes. Once we have received the updated email, we can resend your order confirmation and shipping information to the updated email address.
-Can I Modify My Order?
Unfortunately once your order have been received we are unable to make changes. All Sales are Final.
-Can I Cancel My Order After I’ve Placed It?
No. Unfortunately once your order have been received cancel or make changes. All Sales are Final.
-I Wanted Additional Products, How Do I Do So?
Unfortunately we are unable to modify orders,. Simply placing another is recommended! Orders are placed on the same day or to the same shipping address are automatically combined. Shipping fees will not be refunded due to new weight of package.
WHAT IS YOUR RETURN & REFUND POLICY?
We want you to enjoy our products as much as we do, but All Sales are Final. We do not offer returns, exchanges or refunds.
MY ORDER WAS INCORRECT!
-I Am Missing Item(S) In My Order?
Whoops! We are sorry about the mishap! Contact our Customer care team by clicking HERE within 48 hours of delivery with the list of the missing items. Photos of products and shipping label is required. We reserve the right to prove accuracy of order. *Discontinued or Sold out items are not eligible for replacements but will be issused a store credit for the amount paid. *
-I Have Extra Items In My Order.
Well Hallelujah!! The blessings are in your favor! Keep them! You deserve it!
-I Received A Package That Wasn’t Mine.
Oh No!! We are sorry about the mishap! Contact our Customer care team by clicking HERE within 48 hours of delivery with your order details and we will send you the proper order ASAP! *Discontinued or Sold out items are not eligible for replacements but will be issused a store credit for the amount paid.
-I Received The Wrong Item(S).
Oh no! We are sorry about the mishap! Contact our Customer care team by clicking HERE within 48 hours of delivery with the list of the missing items. We reserve the right to prove accuracy of order. *Discontinued or Sold out items are not eligible for replacements but will be issused a store credit for the amount paid. *